Careers at Cogswell Motors in Russellville, AR

The responsibilities of our sales representatives will include the following tasks:

• Greet customers arriving at the dealership
• Showcase the dealership's vehicles and explain their features and warranties to customers
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Answer customer questions about cars, financing, and the purchase process
Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
Negotiate car prices and trade-in values for customers' vehicles
Coordinate with the finance department to determine each customer's financing and ownership options
Contact past customers to ensure they are satisfied with their vehicles Skills
Exceptional customer service skills, including interpersonal communication and rapport building
In-depth knowledge of the dealership's vehicles, finance options, and sales process
Intuition to anticipate which cars will appeal to different customers
Active listening to best determine a customer's wants and needs
Persuasiveness to convince customers to make a purchase
Confidence to create a positive impression on customers
Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership
Organization and time management to handle many different customers, including past customers, at once
Teamwork and collaboration skills to coordinate sales with the financing department and/or other Salespeople
A welcoming and friendly demeanor
Knowledge and passion for vehicles is a plus
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Requirements:

• Must have a valid driver's license
• High School Diploma/GED required
• Previous car sales experience a plus
• Excellent customer service and negotiation skills
• 1+ years of retail experience is preferred

Job Duties

• Communicating with sales customers via: Text, Email, Phone Calls
• Setting, confirming, and following up with sales appointments
• Customer Satisfaction Calls pertaining to our sales processes
• Keeping up with specific tasks and customer management via our Customer Experience Management System (CRM.)
• Participating and keeping up to date with in-house training qualifications
• Completing and helping with all customer requests
• Other duties as assigned by management

Requirements:

• At least 1 to 2 years minimum experience in customer service or retail sales
• General Computer knowledge is required
• 18+ years of age
• High School Diploma or equivalent
• Clean Driving Record

Job Type:

• Full-time
• Pay: Hourly with Bonuses
• Projected annual income of $22,000-$36,000

Benefits:

• Dental, Vision, and Health Insurance
• PTO based on tenure
• 401K

Schedule:

• Monday through Friday: 8-hour shifts managed and executed by management
• Saturdays: Requirement of every other Saturday, 9 AM to 5 PM
• The weeks you work a Saturday, you may have a day off the week of the particular Saturday of your choosing with management approval.

Job Duties

• Our drivers must excel in customer service and satisfaction and be tech savvy to work our program.
• Customer Service
• Communication
• Working diligently with other staff to uphold a proper schedule and time management.
• Other duties as assigned by management

Requirements:

• Must be at least 21 years of age
• Must have a clean driving record and be able to pass a background check
• Must have at least a high school diploma or equivalent

Tow Truck Operator Responsibilities:

• Receiving communications from company dispatcher.
• Driving to the scene of a vehicle breakdown or accident.
• Interacting with the customer to find out the nature of the problem.
• Performing roadside vehicle diagnostics.
• Performing minor repairs.
• Jump-starting vehicles, changing tires and reconnecting vehicle parts.
• Suggesting a course of action.
• Connecting the damaged vehicle to the truck with a chain, winch or steering block.
• Towing the vehicle to an authorized service station or junkyard.
• Reporting to base and completing paperwork.

Tow Truck Operator Requirements:

• High school diploma or GED.
• Experience with automotive maintenance and repairs.
• Basic knowledge of vehicle mechanics and electrical systems.
• Valid driver’s license.
• Completion of an advanced driving course.
• Good communication skills.

Duties include but are not limited to:

• Cleans the service and customer areas.
• Washes all windows, glass doors, and glass panels throughout service area.
• Sweeps technician stalls, service department and body shop floors, showroom, halls, and vending areas.
• Cleans all signs, posters, service signs, mirrors, fans, and vending machines.
• Cleans driveway and sidewalks, removing snow and debris as necessary.
• Cleans power equipment.

Empties and cleans all trash receptacles, inside and outside.

Removes all debris from lot.

Maintains yard equipment and cleaning supplies.

Cleans oil storage tanks according to procedures.

Removes any old scrap parts from shop after checking with parts manager.

Assists technicians with oil and water spills and with emptying drain tubs.

Understands and complies with OSHA Right-to-Know and other federal, state, and local regulations.

Performs other duties as assigned.