5 star service

A very pleasant experience dealing with Jacob our salesman. Chad was also very easy to work with and Ed worked with us well on the pricing. We are loving our new ride! Thank you so much!

A+

A+ top shelf!

Above and beyond on all aspects of buying a vehicle,very friendly,respectful and very clean environment. Honest people.

Absolutely best car buying experience highly recommend!!

Absolutely the best customer service you could ever ask for

All the Staff is friendly and helpful, lots of vehicles to choose from new or used. Don't waste your time going to dealers in Little Rock they have as good a deal you can get even compared to Little Rock and you can’t beat the home town service! Thanks again Richard Roberts and Keith Oels for all you do to keep me happy!

Always a pleasure to do business with the fine folks there.

Always friendly

Always get great service there!!

Always get the help we need.

Always helpful. My wife thought the batteries were dead in her Chrysler Pacifica because it wouldn't start. Cogswell is not a Chrysler dealer but said they would check batteries, which turned out to be fine. They didn't charge anything for the time they had it in the shop. Fantastic service, which I already knew about because they have always done the service on my truck.

Always prompt, thorough and courteous service. Their attention to detail caught worn out rear brakes totally missed by a different dealership just a couple months back. Good catch.

Always treated good

Amazing crew to work with!

Amazing experience. They got my car in quickly and provided affordable rental car services. Also kept in contact with me via text during the process and estimated time of completion. Everytime. I have dealt with them on multiple occasions within the last 15 years, and my experience was always a great one. Thank you again and again, Cogswell Motors Russellville Ar, for your efforts, good customer service, and hard work!

Awesome experience

Awesome great service I would give more starts if I could!!!

Awesome online customer service and the salesman on-site was professional and made our buying experience great with no regrets, just an awesome experience. I will be back for my next purchase ♡♡♡

Awesome service and people!

Best place for sales and service they are in it for the long haul not just for sales the service is best ever and fords warranty has been better than all others I’ve owned, my last 8 vehicles have been ford and Lincoln

Best place to do business. Highly recommend Rick hewit. When we need a car he is our go to person

Bought a used pickup from cogswell, the staff was very friendly and helpful even stayed late two days helping me because of my hours at work. The truck i picked out had a little rattle under the dash nothing major but annoying, their tech was on vacation so i was told it would be fixed after he returned which somewhat worried me because I’ve been given the run around before however cogswell held up their end were super helpful let me drop it off at my convince and loaned me another pickup till it was fixed. When it comes time for me out w my wife to get another ride I’ll be going back to Cogswell.

By far my best experience at a ford dealership. I went in for an oil change and a tire rotation and they said I needed a new air filter, and I thought maybe they were just trying to get me to buy one. However, they offered to show me it and it was indeed dirty. I’ve never had an oil or tire place actually bring me to see the issue and HAVE had them just charge without showing me, which nobody likes.Their price was Also reasonable and the receptionist in the auto service part was super cool. Overall 10/10 visit.

Came and got my truck from work, took it to get an oil change, and brought it back before I got off work! I’ve never had better service, everything went so smoothly, I’ll never use anyone else!

Car maintenance always fills me with a certain amount of anxiety, but the folks at Cogswell were so professional and personable that I felt at ease. They were patient with me and went above and beyond to make sure that I not only understood what my car needed, but that I was comfortable with their work. My confidence in them was definitely rewarded.

Cogswell Collision Center & dealership never disappoints. I originally had my car in a different shop but felt as if they were deceiving me. Lisa Karther and Jack Batchelor in particular were amazing. They explained what the other shop was trying to pull on me just to get extra money. If you want no drama, no BS, and people who treat you like a person instead of a wallet, I urge you to choose Cogswell. You get fast service, fair prices, and the most helpful and kind people to guide you through the process. Thank you Lisa and Jack! ❤️

Cogswell is by far the best dealership I’ve ever done business with! From the amazing staff, sales & service department! Hands down to them all👏🏽👏🏽👏🏽👏🏽👏🏽 Thank you for all y’all do

Cogswell Motors always goes above and beyond to take care of their customers.

Cogswell Motors gave me the best deal on a used vehicle. They treated me as a valued return customer and continued serving even after the deal was done. I highly recommend them if you are in the market for a new vehicle.

Cogswell Motors great customer service, Got me taken care of and back on the road in record time!

Communicated often and the rental wasn’t a hassle. Good stuff

Consistently good service. I really appreciate the fact that they open early so I can get in, get my vehicle serviced and then get on with my day.

Customer Service Agent and Tech went above and beyond to help me with my truck!

Customer service is not dead…. At least not at Cogswell motors, I purchased a used vehicle from them that had a few issues after the purchase, things that they couldn’t have predicted. I called them and spoke with my sales person Jacob and they arranged everything, when they were not obligated to do anything. I live an hour and a half from this dealer and they arranged pickup and repair no questions asked. They now have a customer for life. I will make the drive to Russellville for any all all of my ford purchases both vehicles and parts. Plus they offer tires 10 bucks above cost. Thank you for being an honest up front dealer.

Customer service was way above average. Response time was great. Lisa, our customer service representative, was prompt, prompt, professional and precise.

Dakota our salesperson was very helpful and courteous. No one was pushy or standing on top of us making suggestions let us look at vehicles at our own pace. Made sure to get me the lowest payment available and ordered accessories for my vehicle. Overall would highly recommend Cogswell motors and ask for Dakota.

Dakota so kind and understanding. Will patiently work with you till you completely understand everything on your new car. He’s great !!!

Dakota was great to work with

Dakota Went above and beyond to make sure my experience with Cogswell motors Went well. Thank you so much I love my new truck.

Deana was extremely helpful and knowledgeable in the used F250’s on the lot. Especially each truck’s history and was able to gave us a quick overview for each truck prior to our test drive. She quickly got the keys to allow us to look at them then test the vehicles. The truck that we like, Deana promptly provided the CarFax, Maintenance History, and the original vehicle description sticker before we could ask—that’s excellent customer service. We made an appointment for the next day to purchase the truck. One minor concern that Deana took care of and provided a little learning lesson on refilling a diesel pickup truck and Diesel exhaust fluid (DEF) for my wife—Thanks it really help her confidence in being able to do it on her own. Jeff & Sheri

Deanna was my sales representative and she did an outstanding job!! Everyone one there was so friendly and helpful. I knew exactly what I was looking for and no one tried to push me into anything which I love, because I hate dealerships that are so pushy. I love this place and I love my car!! Thanks Cogswell Motors of Russellville!!!

Dina Via is greatly appreciated in working with my wife daughter and myself. In finding us 2 vehicles that we were looking for. Thanks.

Does great service in a timely manner. Would definitely recommend.

Ed and Dakota were great! They made the process very easy and very nice, you know not pushy. :) oh and the car was so clean, I mean spotless! Thanks guys!

Efficient and very responsive. The service team is always friendly and very helpful. I feel safe on the road thanks to the team at Cogswell Motors!

Enjoyed working with Robert Phillpott who got us in a beautiful F150! Thank you Robert, we look forward to dealing with you in the future!

Everyone at Cogswell go above and beyond to make sure your vehicle purchase is a smooth process. Deana, Doug and Derek were all great!

Everyone was very nice, pleasant and made our experience great! Cameron was easy to talk with, and went above to insure our experience was wonderful! Thank you to salesman Cameron, his manager, and Ed and Jay in financing. We will be happy to send others your way!

Everything is great about Cogswell Motors the customer service and the repairs. I travel for my work and I would not purchase a vehicle anywhere else. I only use others shops or quick lanes when I can’t make it home to Cogswell. In my travels and experience with other locations I would say that Cogswell is the best and they treat us right.

Excelent service from everyone involved

Excellent customer service and made the process less stressful. Highly recommend!

Excellent customer service! While servicing my car they have dropped me off for other appts and picked me up after.. They even synced my phone to the car for me. Friendly, courteous, nice waiting area with TV, coffee and water.

Excellent customer service. Quick recall work and oil change. Lisa in the service department and our salesperson, Dalton Adams are top notch!

Excellent service - clean and very quick service.

Excellent service as usual.

Excellent service couldn’t ask for a better place to do business with

Excellent service, attention to detail! Really went above and beyond to provide best service possible Steve Gist is the most polite, and professional salesman we've ever dealt with 👍👍

Excellent service. Friendly and prompt

Excellent service. Great people fast and easy.

Extremely good service and honest technicians, it’s the only place I’ll take my truck.

Fantastic small town dealership where the customer still matters!!

Fast & excellent work

Fast and courteous

Fast and easy

Fast and friendly.

Fast courteous service!

Fast service , but I have had other breakdowns with this 2015 F 250 with a total of 50000 miles . # 1 had to have it towed to be fixed ( wiring harness problem ) #2 Brake problem ( brake sensor failure had to be replace) both time Money out of my pocket. This truck is a lemon!!!!!

Fast service and took care of everything I needed

Fast, courteous service. Thank you

Fast, friendly, and willing to work around my schedule. Fine job folks, fine job!

Faster than I expected. Service associate was courteous and precise, he kept me updated on the job's progress. Thank you all!

Flawless. Richard Robert's goes above and beyond to insure your experience runs smooth and perfect. Financials were pleasurable. Personal and professional.

Friendly and knowledgeable. Willing to work with you to make a deal work.

Friendly people and a no pressure buying experience

Friendly, helpful, provided shuttle service.

From drop off to completion, the oil change and tire rotation was seamless. Pleasure to business with.

Going in for an routine inspection, recall notice and AC fix, staff was friendly and courteous and got my rig right in and got it back going in no time. Lisa K. was my go to for everything and she kept me in the loop with my vehicles issues with phone calls and instant messages, even went the extra mile and helped me with my cars extended warranty which was much appreciated!

Good fast service, thanks for the good work.

Good Friendly service

Good honest people they worked with me and met my every request

Good people to do business. No high pressure sales tactics and fair pricing.

Good work and quick!

Good, fast service with good communication from staff!

Got me in in the time I wanted. Very good customer service. Asked me if I had any questions. Took very good care of my vehicle!!! 10/10

Got me in quickly very professional

Great communication & follow up with our vehicle. Thank you!

Great customer service and really easy to work with.

Great customer service! Service department fixed my recall quickly did a great job 👏

Great customer service!!

Great customer service, service advisors, and technicians!! After severe storms damaged the Russellville area my vehicle needed repairs without much time to spare so that I could return back to assisting utility restoration. Lisa provided exceptional customer service by not only a quick turnaround but, also constant updates along the way. I highly recommend Cogswell Motors Ford and Lisa for all your service!! Thank you.

Great customer service.

Great customer service.

Great dealership experience.

GREAT EMPLOYEES AT COGSWELL MOTORS

Great experience fast and friendly,l.

Great experience highly reccomend.

Great group of people! I don't know if there is actually someone named Cogswell involved in this business. However, the way everyone treats you, it's as if they have a great cheerleader in their corner. I live a long way away, otherwise I would promise a return trip. Thanks everyone, Patrick Austin, Tx

Great job by the CMI Service Department. The took care of my Bronco when I had to be away on business. Came back to a fresh truck with all my concerns addressed. Thanks again for you attention to detail and great customer service.

Great job with Service and Quick Lube!

Great Overall experience! I would highly recommend Richard Roberts and the Cogswell Motors Team!!

Great people. Sales team guy Sage was great, he waited more than an hour after closing for me to drive there to look at vehicle?! Finance guy Mr. Medlock is the reason for 5 stars. It would be a pleasure to purchase vehicles here in the future. Thanks Cogswell!

Great place to buy a vehicle new or used. Customer service is outstanding!

Great price on tires and great service

Great service

Great service

Great service and detailed documentation! They’re friendly and helpful! They’ve come a long way from years ago

Great service and people! Thank you Jason!

Great service and pricing. Wouldn’t go anywhere else

Great service today. The service clerk was courteous and professional! Thanks!

Great service!

Great service! Jay was awesome!

Great service, very friendly and helpful

Great service. I will be back.

Great staff, easy to work with! Highly recommend if you're looking to buy a vehicle!

Great work

Had a squirrel eat our wiring harness and Russellville Cogswell was awesome at getting it towed there and fixed in a very timely manner.

Had a very easy time finding a vehicle and working with Sage at Cogswell Motors. He was very responsive and very helpful throughout the process. They are also a great place to get service down. Fast, efficient and friendly.

Had an appointment with Jason from express lub to change my oil and rotation of tires and to check cabin filter at 11 am today. Everything went well and Jason was outstanding and professional like always. While I was waiting I was speaking to my service advisor Lisa who is always so friendly and professional. These 2 employees make it so pleasant for the customers all the time. They both need to know this. Thank you Mike S God Bless 🙌 🙏

Had issues with coolant light coming on, no one able to find the issue Cogswell Motors checked my car, found the issue and was able to repair in a reasonable length of time.

Had my vehicle in for service. Went to pick it up after repairs and ended up buying a new truck for my husband. The service dept called a few days later to make sure I was happy with my repairs. They are the bomb and are really customer oriented.

Hell of a lot better than Clarksville Ford! Their sales guys are great & the mechanics Even Better. In a time when most vehicles are on back order & the used are more than the new cars because of rebates. They have no problem ordering just for you or keeping you up to date w in coming details & dates.

Highly recommend Cogswell!! I’ve purchased 3 vehicles from them and they have been great to work with!!

I appreciate the fast and friendly service and accommodating me.

I can't say enough great things about how great Dalton Adams was in helping me find the perfect new SUV...my new 2022 Limited Edition Explorer. He listened to what I was looking for and made an appointment for me to come in and look at a few vehicles and test drive. The very first one he showed me was everything I was looking for which showed me he listened to everything I told him I was looking for...the perfect new vehicle for me. He explained everything to me and said call if I had any questions. Chad Cain was my finance manager and did a great job on getting me in and signing papers as he was aware of my time schedule. The only downside to my visit to the dealership through the entire process was the fact that I felt like Derek Medlock was very unprofessional. While I'm sure he is a valued employee and polite....He was located in the office next to where myself and my daughter were sitting and he was very loud and unprofessional in speaking about a fellow employee and a deal he was supposed to be closing during the same time Mr. Cain was closing my deal. I should not have been able to hear any of his loud, negative and rude remarks. He needs to be mindful when he chooses to act in an unprofessional manner and who is within a listening ear. Everyone else from Dalton, to Doug Via, to other salesmen I was introduced to were very polite. Great Job Cogswell Team! Especially Dalton Adams!

I had a really great experience buying my new truck from Cogswell. Jay Henley, the salesman who sold me my truck, was really helpful and made me feel like he was someone I could trust.

I highly recommend Cogswell to anyone looking for a vehicle. The service, selection and everything is top notch! Awesome experience!

I just want to let everyone know if you’re thinking of purchasing a vehicle, please take look at Cogswell Ford! I ordered a Maverick and had excellent customer service! Nowadays, when there’s no customer service you will find it in Cogswell Ford ! No high pressure sales! From day one, Cogswell Ford kept the price as agreed upon when my Maverick finally came in!

I recently bought my new car from Cogswell Motors and am so impressed with their level of service. My salesman, Ricky Hewitt, was the most pleasant and upbeat kind of fella that absolutely made the whole buying experience a great one. I am very pleased with my experience and will definitely be going back!!

I told them exactly what i wanted and they wasn't pushy or try to up sale. It was a easy buy!

I tried to add gas through a siphon hose, bad idea couldn't remove the hose. Lisa at the the Ford Service Dept was busy but quickly helped me remove the hose with no lecture and no charge. 👍 👍👍

I was looking for something that would fit 6 people comfortably and tow a 9000lb camper. Of course the ford expedition is the only way to go to check all of those boxes. Unfortunately, there just isn't much on the market and to get the extra 2000lbs of towing, the heavy duty tow package had to be added. So I went online to the ford website and completely customized my expedition. Then, ordered from Jacob Reddell at Cogswell motors. I was expecting it to take about 4 months and it only took 2! Jacob checked all of the incentives and rebates and made sure I got the best deal, even on my custom order.

I was stranded out of town with my kids when my Lincoln Aviator lost power. Not sure what to do, I called Cogswell and they came to my rescue.! They immediately sent out a tow truck, who arrived within about 10 minutes and gave my kids and me a ride to the dealership. They had a loaner set up and ready to go when I arrived. Everyone was incredibly friendly and helpful. It was such a relief and I felt very well cared for. My car was ready in two days and the return was seamless. They even did necessary recall work on my car (not related to the loss of power). I was so impressed with their incredible customer service that I will definitely use them again, and plan to buy my next vehicle with them.

I was stranded out of town with my kids when my Lincoln Aviator lost power. Not sure what to do, I called Cogswell and they came to my rescue.! They immediately sent out a tow truck, who arrived within about 10 minutes and gave my kids and me a ride to the dealership. They had a loaner set up and ready to go when I arrived. Everyone was incredibly friendly and helpful. It was such a relief and I felt very well cared for. My car was ready in two days and the return was seamless. They even did necessary recall work on my car (not related to the loss of power). I was so impressed with their incredible customer service that I will definitely use them again, and plan to buy my next vehicle with them.

I was very pleased with the treatment I received at Cogswell Motors in Russellville, Arkansas. I recently bought a 2023 Lincoln Nautilus Reserve from them. I love my car and I love their customer service.

In and out fast

It was a great experience! Great communication the whole time!!!! Rick was awesome!

It was a perfect timing that God sent us here at Cogswell Motors Services for Lincoln and Ford. We were on our way to Virginia from Oklahoma. It is indeed a long journey. We were just in Arkansas when this happened my car engine leaked. Thanks God he brought us here. Lisa was a huge help. I commended here for the job well done as well as her team or car technician. God bless you all and more power! Now we are heading back to our journey.

It was one of the easiest and pressure free car buying experiences I've ever had! Jacob was our salesman, and he never got pushy. We live in Batesville and drove down here for the car, but also for the professionalism. We will definitely come back for our next car purchase. Thanks!

It’s getting hard to find a Ford dealership who will work on an E450. Superior service department accurately diagnosed the poor running issue and fixed it for a reasonable rate. I would highly recommend this service department for all of you Ford product needs.

I've been to Cogswell many times and never had a bad experience. They've always taken care of me. Would definitely recommend.

Jacob / salesman worked with us. He was very helpful and not pushy. Like working with a buddy. He made it so easy and took the stress out of buying a vehicle. He was amazing in the follow up too. As long as he is there we will not work with anyone else for future purchases. We are a hard working couple. The truck was a serious investment for us. Jacob treated us like millionaires. Thank you and bless you Jacob. Jay and Susan

Jason in Service was a pleasure to work with. He made sure to pick my car up for me and deliver it back. Also, he made sure to text me updates while at the dealership. I highly recommend Cogswell for your service needs.

Jason was very helpful.

Justin was very helpful and got me back on the road quickly!!!

Keith and Bailey are the best! Took care of my kid’s vehicle just in time for school starting by squeezing me into a busy day which just shows they care. Thanks so much!

Keith Criswell at Cogswell motors, went above and beyond to help me get into the truck I needed to best fit my needs. None of the staff was ever pushy and they were beyond accommodating. Every staff I encountered during the process of purchasing my truck was extremely friendly and helpful and made me feel like I was important. I would highly recommend to another person as well as purchase another vehicle from them in the future.

Kept me informed on progress. Did a wonderful car wash my car was terribly dirty. Cogswell is my new dealer for Lincolns. Being new to Arkansas it's wonderful to find helpful and understanding people .

Last week we were travelling cross country in our Ford class A motor home when we lost our dash air conditioning. After several Ford dealers refused to help us, I spoke to Lisa Cook in the service department who told me to stop in the next morning at 8:00 am and they would try to help us. They took us right away, and after three hours of work, were unable to find a replacement expansion valve for us which was faulty. The part is not a Ford part, but they tried to cross the numbers to locate one for us. Bottom line is after evacuating and refilling our system with the proper amount of refrigerant, our ac is working better even without the new expansion valve. We were able to continue on our trip for the next six weeks with a tolerable ac system. Our sincere thanks to Lisa, tech Justin, and all who participated in trying to assist us. Cogswell Motors is first class when it comes to customer service!

Lisa and the team took good care of my issues. Appears to be a good job. Very pleased

Lisa in the service dept was wonderful. She heard me talking to another customer about my check engine light being on. She looked up my warranty and told me if the check engine code was what I think it is then the repair would be covered under my warranty. Even though the truck is 8 years old. I had no idea and it is a $1200 fix. She did this without me asking her. Very GREAT customer service !!!!!!

Lisa is a wonderful service advisor. Very helpful and answered every question I had.

Loved the convenience of the pickup and delivery

My car had dual clutch issues, and this place absolutely fixed the problem. my car drives like a dream, and even drives better than before. Very happy with the overall outcome of it. The only small issue is that my alignment is kind of bad even though it was not before, but it’s a small issues that can be fixed! I trust them with my car today and in the future.

My car was totaled because a kid jumped a ditch and slammed my car into a building. Thanks to Dena and all the staff they made a bad situation go smoothly and I know how a very nice new car! Thank you!!!

My entire experience at Cogswell Motors was phenomenal. My salesman, Jacob Reddell, was awesome. He was patient, helpful, and honest with us throughout the entire car buying process. We are very satisfied and HIGHLY recommend doing business with Cogswell Motors. Great people!

My f250 broke down and Cogswell took care of me from start to finish. Within minutes of me calling them, a tow truck was there and had me hooked up and headed to the shop. It took a couple of days to get the parts, but the service was great and my truck is back up and running better than before. Thanks guys

My family has bought cars from Cogswell for years. Richard is fantastic! He has always taken good care of us. I usually hate the finance portion, but Derek made that easy and dare I say fun! Highly recommend 👌

My salesman Rickey Hewitt went above and beyond to help me find the right vehicle for me. He listened to what I asked for and provided me with options that were what I wanted. He was with me every step of the process and went out of his way to make sure I got a fair price for my trade in, and even helped me setup my ford pass app. I would recommend him as a dealer, and CMI as a car lot. I have no complaints.

My son is a student at ATU and we live in Texas. This is our second experience at Cogswell and we could not be more impressed. Both times they have been very kind, considerate, and very honest. My wife and I feel better knowing there are people like that out there looking out for our son when we are far away. They do excellent work, and on time. Thank you again to the team at Cogswell. Great job!

No disappointments, flexible scheduling and friendly staff. Kept me updated with information and were reasonable with prices.

On 6 different occasions I had taken my 2015 Ford-150 XLT 4WD to Crain Ford located in Jacksonville, AR. Each time I received my truck back it made the same noise. After paying out almost $8000.00 and my truck not being fixed I decided to take my truck to Cogswell Ford located in Russellville, AR. Lisa listened to the recording of the noise and determined that it was the IWE system. A diagnostic test of the 4WD vacuum lines was performed and it failed. The check valve was replaced and the noise is gone. Thank you so very much for taking care of my truck; I appreciate Lisa and the technician who worked diligently to fix the issue. Outstanding customer service!! I will be back for all of my service needs.

Perfect! About sums it up. Way above anyplace I have ever dealt with. And I was a fleet manager for 36 years. Also Travis is probably the best service writer I have ever met. This is an honest review and I do have a lot of experience with many dealerships. Thanks Again! Mike Dill

Personal, professional and focused on task. Couldn't ask for more. New facilities are top of the line by the way. Congratulations on the improvements! Had to go back again because my phone had disconnected from my car and they were right there to help me again They reconnected my phone with a smile and no charge and I can't think of a better way to get and keep customers. Kudos to the service personnel again and, if it was me, I would give them a raise!!

Professional staff. Took us right in & did the 25 point service check! Was out in no time!

Quick attention to service needs! Knowledgeable staff who work with recalls and warranty coverage.

Quick service. Provided updated information quickly.

Richard made the personal “building and buying” of my 2022 F350 truck easy and hassle free. He answered all my question and phone calls ( Lord knows there was plenty). I highly recommend them ..!

Richard was courteous and professional. He took the time to ask what was important, negotiated on those details and got me in and out quickly to attend to a family matter. They have a great selection of inventory. Ask for Richard.

Rick and team made this a great experience. I bought remotely and they made me feel comfortable through the whole process.

Rick Hewitt is such a down to earth guy! He made my purchasing a vehicle enjoyable. He also went above and beyond to make sure I had everything I needed. I would definitely recommend him.

Rick was a good going sells man had answers for every question and patient guy would go to him again for a car

Rick was an excellent sales person and the whole experience was very good!

Sales staff really did their homework. They were easy to work with and had the inventory no one else had.

Service men were friendly and professional. Had a oil change and tire rotation done and only took 30 minutes. Great job.

Shane at Cogswell Collision was very friendly and professional. The work they performed on two of my vehicles looked good. I'd definitely use them again.

Staff was extremely friendly. Never felt pressured to buy anything I didn’t want or need. Derek was great to work with. I highly recommend them for a no-hassle shopping experience.

Stopped by Quick Lube at 6:50am today for an oil change and brake check. Rolled into the shop at 7:00 and out at 7:50. Quick and courteous service.

Thank you Cogswell Motors for your tremendous help! After abreakdown on I-40, the Cogswell Motors Team were crucial to the rescue of our stranded SUV. Big thumbs up for your effort! JJ Transportation, Jonesboro Public Schools

The car buying process at Cogswell Motors was the smoothest I have ever experienced. I would highly recommend you give this dealership a look if you’re in the market for a vehicle. They were above all honest and transparent. I also want to give a shout out to Deana Via, she helped me every step of the way from ordering to delivery. Ask for Deana you won’t be disappointed!

The Cogswell Ford service dept. did an excellent job servicing our Forest River RV with the Ford V10 engine. They were very accommodating with the pickup and drop off of the RV. We will be back for our next service.

The crew is awesome. Excellent service after the sell.

The service advisor was very courteous and helpful and the service didn't take as long as I thought it might.

The service department and my salesman have gone over the top to ensure I have something to drive and my vehicle is fixed fast.

The Service department is great! They serviced my truck and rotated my tires and gave me a list of things that will need fixing in the near future. Great Customer Service!

The service manager at Cogswell Motors called me to make sure they addressed the service and issues I was having with my truck. This is personal service and there needs to be a lot more of it.

The team there is great to deal with.

They couldn't do the service I requested so I was not charged a single penny.

They do good work.

They had a great selection of used cars at respectable prices. Great people!

They offer great customer service at a very reasonable price.

They sent someone to my home to get my car to be serviced with “The Works”. My vehicle was picked up around 2:40 pm and returned to me at 4:15, with no extra charge for this pick up and delivery service. Can’t beat that!

They were very helpful, had the truck ready to test drive when I got there. They would be at the top of my list for my next truck. Great folks.

They were very nice,kept me updated on my vehicle. Asked if I wanted something done instead of just doing it. Very happy with the service I received.

They've stood behind all their products for me. I'll continue to come back. Great job team.

This is a great place to buy a vehicle! Even though we live 3 hours away, our salesman, Jacob made sure that everything went smoothly. There were no surprises in the price and we felt no pressure to buy. My wife and I are very pleased with our new Mazda CX-30. Thank you Cogswell Motors! 5 stars!

This place is amazing 🤩 Best service ever. So polite and accommodating. They went above and beyond. Highly recommend.

This place is great. I cant say enough nice things about buying a car from here. I went in to look around and found something I liked. I told them the payments I was shooting for and they took care of everything from there. All I had to do was sign the paperwork. Like I said earlier, I cannot say enough good things. They have nice cars, easy-to-talk-to sales staff, and they stand by their products. The next time I am in the market for a car, I will absolutely go back. I would also recommend Cogswell to anyone I know that is looking for a vehicle. Keith Criswell was the sales person who assisted me and he was outstanding.

This was the best experience we have ever had purchasing a vehicle. Highly recommend!!!

This was the correct place to get my husband’s truck repaired . Everyone was very friendly and cooperative. I felt like the repair was also reasonably priced. We definitely will be using them again if we need a repair.

Through no fault of Cogswell Motors, I had to wait about a year and a half to receive my 2022 Ford Bronco. Throughout that period, the Sales Manager David Roberts kept in contact with me to ensure I was up to date with the entire process, and was extremely transparent with ordering and pricing. Sitting down with the Finance department took about an hour, and the Salesman, Dalton Adams, took the time to ensure I was fully acquainted with my new vehicle when I was finally able to take delivery. Overall, other than the wait time caused by extremely high demand for new Broncos, I am completely satisfied by my experience with Cogswell. I highly recommend and commend their staff.

Tire rotation, I was in and out during my lunch, without an appointment!! Job well done

Travis Amos was my Service Advisor. He did a great job taking care of my repair needs. Travis kept me informed on the progress of my vehicle repair. He informed me about the need to replace my cabin air filter and ensured I was in agreement with the replacement and the additional expense. Randy Moore was my shuttle driver who provided me with transportation to and from my home, while my vehicle was in the shop. Randy was courteous and a safe driver. I appreciate both of these men.

Travis is a great service writer at Cogswell. It is a pleasure to work with him to get my RV work scheduled and completed. He keeps me informed as to what is going on in the process. Today the mechanic Justin had to ask me some questions on what I was experiencing with my brakes. I was very confronted by his desire to get it right and communicate to me what he found. All in all a good experience.

Travis made my repair/loaner issue seamless. Communication daily was a HUGE plus. I drove 1.5 hours for the dealership and won’t hesitate to do it again if needed.

Travis was excellent to work with and got my vehicle taken care of exactly as he said he would. Highly recommend. I will be back!

Treated very well from the first phone call with Lexi. Dakota did a very good job answering my questions and I had a lot if them! Very good customer service from the start to the finish. Felt like I was needed as a customer

Very courteous and accommodating. They did a good job identifying and correcting the problem with my vehicle. I would highly recommend!

Very fast getting my vehicle fixed and back to me.

Very friendly environment. Knowledgeable staff. Cogswell will put you in the vehicle you are looking for. My family has bought many cars from them and will continue in the future.

Very friendly, they worked hard with me to get the best possible deal on my 2023 F150

Very good bought a new truck everyone was nice .Very happy

Very professional great experience.

Very professional work, courteous and helpful.

Very professional. Quick, easy, and get the job done right.

Very quick and courteous service

Very quick service. Also, everyone was very friendly.UPDATE. WANT TO THANK COGSWELL for taking care of my car when the transmission was being fixed. They kept me informed with text on a regular basis on how the work was going on fixing our car. Great people and even better service work. Thank You all.

Very very friendly staff great atmosphere reasonable prices

Was very good. Staff was very congenial and professional. Excellent place to do service for one's vechicles.

We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more! They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers. Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!

We have always loved using Cogswell! Our Expedition Max started having trouble! We took it in and they were able to diagnose and get it fixed 2 days ahead of schedule!! Took them less than 24 hours! So impressed!!!

We have bought 12 vehicles from Cogswell over the years. That should tell you something

We have only good things to say about Cogswell Motors. Our car buying experience was very pleasant, starting with our salesman, Dakota. He was very patient in answering all of our questions and gave us great service. Everyone that worked with us went out of their way to make it an exciting and pleasant process. We highly recommend them.

We just want to say a huge THANK YOU for being so good and kind to us, and for helping us with all of our vehicle needs! You truly go above and beyond! The Cogswell team is just the best! Jason and April Edwards

We were looking for the impossible, an older truck with lower mileage. We found one we were interested in at Cogswell Ford. However, we would have to drive 3 hours and take time off from work just to go look at it. Then we were connected to Jacob Reddell, one of the experienced sales associates there at Cogswell. What a blessing he was!! He was completely honest about the Truck they had there so there would not be any surprises when we got there. Along with being honest, he was very supportive and super friendly. He even called us later to make it sure the truck ran well and we made it home safely. We would recommend Cogswell Ford to everyone but especially Jacob.

Went down there to look at a used SUV we saw online. Very pleasant people to deal with. The price was very reasonable for the vehicle. Just a long drive from Mountain Home. Nice to have the manager come and introduce himself. Makes you feel that you're not just another shopper.

Went in for service and brakes. Got in quickly. Service Tech said brakes were like new and didn’t need replaced.

When I bought my car I dealt with Steve Gist as he is the only one I will deal with at Cogswell he treats me right makes sure that everything worked out and I was happy with my car. I highly recommend Cogswell motors used cars they take care of their customer as I am a repeat customer

When I called about my car needing service , they picked it up and then analyze the problem and gave me a call, and delivered it to me.

Without an appointment, I was out in one hour. Very friendly atmosphere.

wonderful service

All good....!!!!!!!

Came in for a standard oil change and tire rotation. The remodeled facility is a nice upgrade and easy to navigate. Everything was as usual except that it took ~2 hours where it usually takes ~1 hour to complete. That said - I arrived at ~1045 and left at ~1245 so it was during the lunch hour.

Cudos to Travis today!!! Although Cogswell has never really impressed me with their customers service,(especially their sales team on the floor, as well as behind the parts counter). Like they know they are "the only show in town" kinda treatment. Travis knocked it out of the park today when my wheel lug nut key lock was misplaced. Travis went back to the shop and spent considerable time looking until he found it. He also fixed my fob.Thank you Travis, see you soon!!

Everything was fine. I would have liked a better explanation of the multipoint inspection results. I asked about needing tires and he said no they looked fine. I reviewed the paperwork this morning and it says at the bottom I need tires. Just a better explanation of the inspection results.

Fast and easy

Good visit today. Oil change, alignment and Four new tires.

Large selection of newer used vehicles. Love the Santa Fe limited, I believe it is the safest vehicle I have ever driven. I am a satisfied customer.

Made it easy to buy work truck when no other dealers had any.

Major silliness, with my daughter, 2 granddaughters and a friend. What a silly day we had.😃😂

mechanic Justin was very detailed , willing to communicate with me, and very helpful repairing my 6.0 D.

New in town and wanted to make sure I got quality service for my F150. I was not disappointed at Cogswell

Quick in and out service and friendly,knowledgeable employees.

Service was prompt and informative, but now my steering column clicks whenever I turn.

These are some really great people! Got our truck in, fixed, and out same day. Awesome work!!! Thanks...

They we unable to fix my problem because it didn’t show a code. They were very helpful.

We love Ricky Hewitt. He always gets us just the right vehicle!! He goes above and beyond; however, my husband had a disturbing experience with Rick's manager, Doug Via, being disrespectful to Rick in front of him.